Hello! Dear customers.

      Thank you for your trust and support to Hangzhou Chenxiao Technologies. Hangzhou Chenxiao Technologies in line with the most reliable product quality, the most thoughtful service, the most preferential price as the principle, solemnly promises you to provide the following after-sales warranty services: 

       1. From the date of sale, within one month (including one month), Hangzhou Chenxiao Technologies's products and their accessories which can not be used normally due to quality problems can be returned, exchanged or maintained.

               (1) If you need to return the goods, please send the purchased products and all the accessories and invoices back to us. We will refund you at the purchase price and return the goods free of charge. If the products or accessories you send back are incomplete, the cost will be charged.

               (2) If you need to exchange goods, please send the purchased products or accessories and invoices back to us. We will exchange goods for you free. If the products or accessories you send back are incomplete, the cost will be charged. If you change the same type of products, you do not need to send back the invoice.

               (3) If you need maintenance, please send the products or accessories you purchased back to us. We will repair them for you free.

​​​​​​​               (4) Optical fibers, optical cables, jumpers, flanges, not within the scope of returnable goods. I hope you can get detailed information about the specifications and environment of the products through the technical service department of Hangzhou Chenxiao Technologies.

       2. Within one year (including one year) from the date of sale, you may choose to exchange or repair Hangzhou Chenxiao Technologies's products which are not normally used due to quality problems.

​​​​​​​              (1) If you need to exchange goods, please send the products and invoices back to us. We will exchange goods for you free. If the products or accessories you send back are incomplete, the cost will be charged. If you change the same type of products, you do not need to send back the invoice.

​​​​​​​              (2) If you need repairs, please send the purchased products back to us. We will repair them for you free.

​​​​​​​       3. Hangzhou Chenxiao's Industrial Communications Products will provide warranty service within five years (including five years) from the date of sale. Optical fibers, optical cables, jumpers, flanges and products will provide warranty service within two years (including two years) from the date of sale.

​​​​​​​       4. During the warranty period, you need to pay the freight to us. We are responsible for paying the freight to users or distributors. In addition to the warranty period, you need to pay for transportation. We will provide you with lifelong maintenance services at maintenance cost.

​​​​​​​       5. The products repaired by us can enjoy another 6 months (including 6 months) warranty service. We will provide after-sales service according to the longest warranty deadline.

       6. When you mail your products or accessories back to us, you have to bear the risks arising in the course of delivery. It is recommended that you use the original packaging or packaging with the same protective effect to send products, which can effectively reduce the risk of loss in transportation.

       7. When any of the following happens, you will not be able to enjoy after-sales warranty service:

​​​​​​​               1)The product has exceeded the warranty period.

               2)Damage caused by natural force majeure such as lightning, flood and earthquake.

​​​​​​​               3)Fail to use the product or test the product correctly as required.

​​​​​​​               4)Change the hardware and software of the product without the authorization of the company.

​​​​​​​               5)The product was damaged during the repairs.

​​​​​​​               6)Deliberately destroying the product.

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    1.When you purchase Hangzhou Chenxiao Technologies’s products, Our Technical Services Department will provide you with detailed product principles, equipment instructions, common troubleshooting and other professional training. And regular visits to you, timely understanding of the operation of the products, collect your comments on the products.

    2.Hangzhou Chenxiao Technologies's Services Department promises to provide fast and thoughtful technical service support for any technical problems you may encounter in the course of use. You can contact us by telephone: +86 571 8669 1037, fax: +86 571 8669 2037, etc. We promises to give a quick response within 24 hours after receiving the demand.

    3.Hangzhou Chenxiao Technologies's Maintenance Department will complete the maintenance within 7 working days from the date of receiving the maintenance products. For those whose repair quantity is more than 10Pcs, the repair will be completed within one month. We will inform you in writing if maintenance cannot be completed on time due to special reasons.

Product after-sales service

Special affirmation

    1.We are not responsible for door-to-door collection of maintenance products.

    2.The responsibility of Hangzhou Chenxiao Technologies’s Products in manufacturing, marketing, supply and use is limited to the products themselves. We does not assume any responsibility beyond the value of the products.

    3.When the product is sold, the after-sale service terms or contracts are separately agreed upon, the service terms or contracts confirmed by Hangzhou Chenxiao Technologies shall prevail.

    4.Distributors and agents should ask for written proof when purchasing any promises other than Hangzhou Chenxiao Technologies's Guarantee, so that your extra promises can be fulfilled. In this regard, our company does not assume responsibility beyond the scope of after-sales service of Hangzhou Chenxiao Technologies's products.

Product Repair Process